I. Shipping
1. What shipping options do you offer?
We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.
2. How much does shipping cost?
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
3. Do you ship internationally?
Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.
II. Returns.
1. What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 15 days of receiving it for a full refund.
2. How do I initiate a return?
Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.
3. Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.